Where do you ship to? We are currently shipping our Handprinter products to:

• Australia
• New Zealand

How long are the shipping times?

We aim to pack and dispatch your order within 1-3 business days. As this is our first product release and we are a small team, processing times may vary depending on demand. We appreciate your patience. Delivery times after dispatch via Australia Post are:
Within Australia:

• Standard: 2-6 Business Days
• Express: 1-3 Business Days

International:

• Standard: Varies by destination and Australia Post may experience unexpected delays. Check the Australia Post website for current transit times.

How much do you charge for shipping?

Shipping costs vary based on product size and destination. Prices will be displayed at checkout.

Will I receive order tracking?

Yes, all orders can be tracked. Tracking details will be provided after dispatch. We will notify you when it has been sent.

Do you offer free shipping?

We offer free shipping within Australia for orders over $100 AUD. Free international shipping is not available.

Where do I direct shipping-related questions?

Please contact our customer care team at support@handprinter.com.au

Do I have to pay customs charges?

International customers may incur customs charges. These are the customer’s responsibility. Contact your local customs office for details.

Who is responsible for my order once dispatched?

Once dispatched, orders are the responsibility of Australia Post. If you choose tracked delivery, you’ll receive tracking information from both us and Australia Post. We are not responsible for unattended packages. For delivery issues, please consult Australia Post.

What happens if my package is returned to your warehouse?

If your package is returned to our warehouse by Australia Post, you will be responsible for paying the re-shipping cost.